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HarborPoint RV Warranty and Dealer Service Portal Case Study
Client: HarborPoint RV
Sector: Recreational Vehicle Manufacturing & Dealer Services
The Challenge
HarborPoint RV managed warranty claims, dealer repair requests, and part orders through multiple disconnected systems. Dealers struggled to access accurate repair rates, track claims, or receive reliable status updates. The lack of a unified platform created delays, inconsistencies, and increased administrative workload. HarborPoint needed a comprehensive digital system to centralize warranty workflows, improve dealer alignment, and deliver visibility across the entire service network.
The Solution
Netkinetix created a tailored Warranty & Dealer Service Portal to centralize HarborPoint’s after-sale service operations.
- Real-time access to warranty policies, labor guides, and repair pricing
- Online claim submission with automated approval routing
- Integrated RMA workflows for defective component returns
- Full parts catalog with ordering and shipment tracking
- Dealer-specific dashboards for transparency and performance insights
This system standardized service operations and enabled faster, more accurate warranty processing
The Results
The portal became the backbone of HarborPoint’s nationwide dealer support program.
Improved Efficiency
Dealers complete claims, estimates, and approvals much faster.
Operational Consistency
Unified data eliminates pricing discrepancies and outdated documentation.
Higher Dealer Satisfaction
Repair centers gain clear, timely visibility into service statuses.
Lower Administrative Burden
Automated workflows reduce manual tasks and error rates.
HarborPoint now delivers a streamlined, transparent, and scalable service experience across all dealer locations.