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Client:
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Sector:
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The Challenge
Centurion Boats needed a way to keep its nationwide service centers aligned on warranty pricing, repair estimates, and part orders. Manual processes made it difficult for dealers to access up-to-date information, manage claims efficiency, and provide timely updates to customers. The company required a centralized online system for warranty management, RMA tracking, and order visibility across all service locations.
The Solution
Netkinetix developed a custom Warranty Management System that unified Centurion's service operations under one platform.
- Real-time warranty data and repair pricing access
- Online claim submission and tracking for service centers
- Integrated RMA and parts ordering workflows
- Automated order and status updates for improved transparency
- Secure dealer logins for controlled access and data accuracy
The system made warranty handling faster, more accurate, and easier to manage across multiple locations.
The Results
The new warranty platform became an essential part of Centurion's post-sale service strategy.
Improved Effiency
Dealers process claims and repairs more quickly.
Greater Accuracy
Consistent pricing and warranty information across all centers.
Enhanced Customer Experience
Boat owners receive timely updates and clear repair timelines.
Reduce Administrative Load
Automated workflows save time and reduce errors.
With this system, Centurion elevated its after-sale service, reinforcing customer trust and brand loyalty.